SUBSCRIBE
Enter your Name and Email address to get
the newsletter delivered to your inbox.
Please include name of person that directed you to my online newsletter so I can thank them personally.
Kahn, Berman, Solomon Taibel & Mogol, P.A.
307 International Circle, Suite 620
Hunt Valley, MD 21030-1487
Phone: 410-308-0300
Fax: 410-308-0303
Email: info@kbstm.com
Website: www.kbstm.com
September 2024
September 2024 Client Profile
Marcus is a self-employed personal trainer at a local gym. Like other service providers who operate on an appointment schedule, he’s noticed increased no-shows and is considering implementing a no-show fee. His research on the effectiveness and potential client resistance to these fees provided helpful information.
Over a recent three-year period, a Square survey found an 11% increase in the percentage of beauty professionals charging patrons for missing appointments. Similarly, a Resy survey reported that from 2019 to 2024, restaurants charging cancellation fees more than quadrupled. People have also become used to paying fees for missing medical appointments.
Marcus also found ways other personal service providers mitigate client ire. Many give a warning only for the first missed appointment, but after missing two appointments without notice, charge a fee to rebook. Others waive fees in cases of emergency. This policy works best if it defines what constitutes an emergency.
Marcus decides he can institute a no-show charge policy without risking business loss.
Source: WSJ, 2024
Client Profile is based on a hypothetical situation. The solutions discussed may or may not be appropriate for you.
CONTACT US
Enter your Name, Email Address and a short message. We'll respond to you as soon as possible.
The information and opinions contained in this web site are obtained from sources believed to be reliable, but their accuracy cannot be guaranteed. The publishers assume no responsibility for errors and omissions or for any damages resulting from the use of the published information. This web site is published with the understanding that it does not render legal, accounting, financial, or other professional advice. Whole or partial reproduction of this web site is forbidden without the written permission of the publisher.